Return and Refund Page

Return and Refund Policy

Effective Date: 28/11/2024

At Kaliactive, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our policy below for details on how to request a return or refund.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in the same condition as received.
  • All original tags and packaging must be intact.
  • The return request must be made within 30 days of receiving the product.

2. Non-Returnable Items

Certain products are not eligible for return, including:

  • Items marked as final sale or clearance.
  • Gift cards or store credits.
  • Items damaged due to misuse or mishandling.

3. Return Process

To initiate a return:

  1. Contact us: Email us at info@kaliactivewear.com.au with your order number, item details, and reason for the return.
  2. Await confirmation: Our support team will review your request and provide a return authorization, including the return address and shipping instructions.
  3. Ship the item: You are responsible for shipping costs unless the return is due to a defect or our error. We recommend using a trackable shipping service to ensure safe delivery.

Once the item is received and inspected, we will notify you of the approval or rejection of your return.

4. Refunds

Approved returns will be refunded as follows:

  • Refunds will be processed to the original payment method within 7 business days of approval.
  • Any shipping charges on the original order are non-refundable.
  • If a refund cannot be processed to the original method, we will issue store credit.

5. Exchanges

We offer exchanges for eligible items. To exchange a product:

  • Follow the return process as outlined above.
  • Specify the item you would like in exchange. If the replacement item is unavailable, we will issue a refund or store credit.

6. Defective or Damaged Items

If you receive a defective or damaged product:

  • Contact us immediately at info@kaliactivewear.com.au with photos of the damage.
  • We will cover shipping costs and provide a replacement or full refund, as applicable.

7. Late or Missing Refunds

If you haven’t received a refund after the processing period:

  1. Check with your bank or credit card provider, as processing times may vary.
  2. Contact us at info@kaliactivewear.com.au for assistance.

8. Compliance with Australian Consumer Law

Our Return and Refund Policy complies with Australian Consumer Law. Consumers are entitled to a refund, repair, or replacement for major failures or issues not caused by user error.

9. Contact Information

If you have any questions about this policy, please contact us:
Email: info@kaliactivewear.com.au
Address: 78 River Links Boulevard East, Helensvale QLD 4212, Australia