Shipping Policy

Shipping Policy

Effective Date: 28/11/2024

At Kaliactive, we aim to deliver your orders quickly and reliably. Please read our shipping terms below to understand our processes and options.

1. Shipping Options and Rates

a. Express Shipping:

  • Delivery Time: 4-7 business days
  • Cost: $6.99

b. Standard Shipping (Orders Below $150):

  • Delivery Time: 2-8 business days
  • Cost: $10.00

c. Standard Shipping (Orders Above $150):

  • Delivery Time: 2-8 business days
  • Cost: Free

2. Processing Time

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Timeframes

  • Delivery estimates are provided from the date your order is dispatched, not when it is placed.
  • Please note that delivery times may vary based on your location and external factors such as courier delays or public holidays.

4. Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number to monitor your shipment’s progress.

5. Delivery Issues

  • If your package is delayed or lost, contact us at info@kaliactivewear.com.au , and we will assist you in resolving the issue.
  • Kaliactive is not responsible for delays caused by factors outside of our control (e.g., customs, weather, or courier issues).

6. Shipping Restrictions

We currently ship to addresses within Australia only.

7. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be effective immediately upon posting to this page.

Contact Information

If you have questions or need assistance with your order, please contact us:
Email: info@kaliactivewear.com.au
Address: 78 River Links Boulevard East, Helensvale QLD 4212, Australia